Policies

These are the policies that help my business and your organizing project run smoothly:

Time

  • Billable hours begin when I arrive at your home and end when I walk out the door.
  • I will start wrapping up an organizing session about 15 minutes prior to the ending time, to allow time for payment and for scheduling the next session.
  • There is a minimum of 2-hours for each organizing session. Projects can be scheduled in 2, 3, 4 or even longer blocks of time.
  • Because my family is still my most important job, I typically do not schedule sessions in the evenings or on weekends. To schedule during these times, an extra $10 per hour is added to the regular hourly rate. (Evenings are defined as after 5pm Mon-Fri; Weekends are all Saturday and Sunday appointments.)
  • The length of each project varies according to factors such as your level of involvement, need for breaks, potential interruptions, size, and complexity. The biggest variable is how quickly you make decisions. I will do my best to streamline the process but the faster you are able to decide if an item is still useful, the quicker the project will go.

Money

  • Payment is due at the end of each session.
  • Payment may be made by cash or check (payable to Reclaim Your Space, LLC). There will be a $35 charge for any checks returned for insufficient funds, as well as collection of any bank charges.
  • Travel of up to 30 miles each way (as determined by Google Maps) is included at no additional charge. If you live farther than 30 miles from my home just outside Lee’s Summit, a $20 travel fee will apply.
  • Evening (after 5pm Mon.-Fri.) appointments are charged at the regular hourly rate + $10 per hour.
  • Weekend appointments (Saturday and Sunday) are charged at the regular hourly rate + $10 per hour.
  • You are responsible for reimbursing Reclaim Your Space, LLC for any supplies you have asked to have purchased for you as well as the regular hourly rate for time spent shopping for the items.

Working together

  • I will contact you several days before our scheduled time to remind you of our organizing appointment.
  • Cancellations made less than 24-hours from the appointment require a $50 cancellation fee.
  • Under most circumstances, you are required to be at the organizing session to assist with the project.
  • I have three of my own, so I don’t mind if children are present, but to maximize productivity and save you time and money, you may want to delay having visitors and make arrangements for childcare, pets, and incoming phone calls.
  • After a 15 minute grace period, 2 hours will be charged if you are not present for our scheduled session.
  • Kindly refrain from smoking in the area in which we are working.
  • If we are working on a space that involves large, heavy, difficult to move items, please arrange for someone to help with the lifting/moving.
  • When we work together, you are in a judgment-free zone. There is no need to be embarrassed about the state of your space or your need for help.
  • Don’t worry—I won’t pressure you to get rid of anything.  The size of your home, room, closet, or drawer will tell us HOW MUCH you can keep, but you are always the final authority on WHAT you keep.

Confidentiality

  • All client information is kept strictly confidential.
  • I will ask permission before using any photos or statements on my website or in any other materials.